Reviews

10/10

Demitri has proved to be an individual with excellent customer service, professional in his work, and honest with his answers. I was looking to install a Whole House Carbon Filter, and I'm so glad I hired Demitri to get me what I want. I highly recommend giving Demitri a call, and he'll answer any questions you have. Thank you Demitri for everything you've done.

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Company Response

Ramie,

Thank you for the review!

It's really great to hear this type of feedback. Our team is well trained and the best at what they do.

It was a pleasure doing business with you.

You are very welcome - we truly enjoy the type of work we do, and when we receive a review like this it means a lot to us.

Thank you for choosing HVAC Outsource Ltd / Ness Pure.

Enjoy your water, and if you have any questions in the future you can call us anytime.

10/10

Our Carrier furnace broke after 15 years. We needed to replace the furnace immediately especially when my wife is 8 months pregnant. We called Reliance, Enercare, and Costco. All three provided a ridiculous cost and poor service package. I searched online and came across Martino Contracting on Homestars. I read the positive reviews and decided to call them. The sales rep, Adam, was extremely helpful and very patient with us. We asked Adam about 3,000 questions and he answered them all without any signs of frustration. When Adam provided us with the quote, the service package, and the warranty on the Goodman furnace, we could not believe it. The package also included EcoBee3 smart thermostat, which was a sweet bonus. As soon as we signed the papers, we had Todd and Jordan the next day install the furnace for us. They did a wonderful and a professional job with the installation. They even cleaned the area after the installation was completed! Right after the installation of the furnace was complete, we had Dan come over to complete the installation of the EcoBee3 smart thermostat. Dan was professional and answered all our questions on how to setup the thermostat, especially on our phones. I must say that I very rarely come across a Canadian company who is truly genuine in servicing their customers. Their number one priority is customer satisfaction, to which they have achieved successfully. I wish other organizations whose number one priority is revenue and money to learn from these guys. I will definitely recommend Martino Contracting to family and friends. Thank you Adam, Todd, Dan, and Jordan for a job well done! TIP: Check with your gas company for Government rebates.

1 of 1 people found this review helpful.
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Company Response

Hi Ramie,

Thank you very much for your detailed review and kind words. Customer satisfaction is our focus and we are glad to hear you are happy with our service. We look forward to providing service for you in the future.

Question - it shows 'Ramie from Atlanta'. We just want to make note that your home is in the Greater Toronto Area.

Thank you again.