Jun in North york

We had an old Maytag washer that stopped draining all of a sudden. I was worried that it is too old to fix. Samson came on the same day I called; on the phone he was courteous and professional, which speaks a lot to me. I had called this other company at first (name ends with "Guy") and left a message, and I was not impressed with the person's attitude when I finally spoke to him. (I was not able to reply to the messages until late afternoon, and he was mad when I told him that I found another company. What did he want me to do? Just ignore his messages?) Anyways, I am SO glad that I ended up with Samson and Tinna, The Appliance Healer. I was thoroughly impressed with Samson's skills, he explained every step, what he has ruled out, what he is going to try now, etc, and share some knowledge that we never would have known (who would have thought that clothing can fall between the cylinders!?). He gave us tips on how to prevent it from happening again. He came across as an honest guy who truly wants to help out, and he KNOWS his stuff. It was a pleasure to watch him work. Samson and Tinna are both nice and courteous, they are the epitome of top service, and the fees are very reasonable. I would definitely use their service again, they have raised the bar of what I expect from companies like this.