AVOID AT ALL COSTS. Shortly after the 1 year warranty period, our driveway developed rapidly expanding cracks. Other homes on our street had their driveways redone at the same time by a different company. None of their driveways have cracks. These cracks extended vertically down the driveway and were not in areas where cars were parked (see photos). I contacted William to address the issue. Though no agreement was reached regarding how to fix the problem, he decided to apply sealant to the cracks while the driveway was wet from rain. While doing so, he acknowledged that the sealant would not work properly. The result was predictable: The cracks remain exposed, and are now bordered by an ugly, dark stain (see later photos). I attempted to call the office and received no call back after many voicemails. Finally, after almost a week of calls, my wife and I were able to speak to Lina, who stated that, as the driveway was over 1 year old, and thus barely past the warranty period, that Ludwig Paving was unwilling to address the problem. Lina stated that someone named Joe might call us, but refused to say when, and refused to say who Joe was, as "it doesn't matter who he is". I paid over $2000 for this driveway. Given the poor customer service, and given the sub-par result, I made a serious mistake in choosing Ludwig Paving.
- Approximate cost of services:
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?