Reviews

10/10

Thank you for your superb service excellence, Gallo, from my first call and your first visit, to your patience with layman explanations that I could understand, to efficient installation by you and your team, to tidy clean up and gracious goodbyes. YOU did exactly what you said you would. WHEN you said you would. That's GOLD in your business! I'm thrilled with my new heating unit! AND I feel even safer now in my home. You were on time, always took my calls, patient, and so obviously passionate and committed to your chosen profession. It's easy for me to see that you take pride in going the extra mile for the pure sake of your clients, as well as to advance the fine, growing reputation of your company. I've already recommended your services to two neighbours—and that's just in the past 24 hours! I'll gladly continue to recommend Thermal Comfort to my neighbours, friends and family, too! And fyi, Gallo, I only do radio voiceovers ads for products I believe in and have experienced firsthand. Noting that, I'd voiceover for YOU/for Thermal Comfort any day! :) And THAT, in and of itself is my glowing testimonial.

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Company Response

Hello Nina, it was a pleasure in working for you. Thank you for trusting me and my team in getting this Combi boiler job completed for you and thank you very much for the word of mouth and this very kind review above. Call me anytime you may have questions.

10/10

"I first took admiring note of Mark’s fine work while watching him and his team create a beautiful walkway for a neighbour’s property. After several days of observing that project take shape, I knew I had to ask for his card! I’d had two other stoneworkers quote on our back garden project. The first person’s quote was so low that I doubted his professionalism. The second was ridiculously high and out of the question. Mark’s quote was just and fair. From our first meeting until our final goodbyes, Mark was a quintessential pro, with obvious, learned know-how and authentic concern for client satisfaction. In a warm and friendly way, he listened attentively to what we envisioned and why we wanted what we wanted. Mark "got” us right away/what we were trying to create, and then he made our 10-year-old dream come true! Mark and his team created an amazing flagstone patio adjacent to the back wall of our home, that then tapered and meandered into a substantial length of poetic walkway, that then widened again at the bottom of our yard into another patio. What Mark does as a profession is not merely lay patio stones, but rather, creates outdoor floor art. I watched him muse and contemplate and pensively study his stone selections and layout for minutes at a time, every day, just staring at the ground. Thinking. Figuring. Pacing. Chiseling. And then doing and creating. It was quite marvellous to quietly witness this process from my window. Lol, it reminded me of the contemporary artist Jackson Pollock’s technique. The Goger team arrived promptly each day, worked hard and stayed until a proper end of day (not a “banker’s hours” end of day, like so many other professionals in the trades of home improvement). They were always, always polite, dependable, diligent, hardworking, efficient and tidy. In short, they were/are pros. And Mark threw in his quirky sense of humour and knowledge of old movies as a bonus, too! We are so in love with our backyard now, thanks to Mark’s lovely creation, and have taken great pride showing our new, magical, storybook-looking garden to our friends, neighbours and family (who all say, “Wow wee!!! THIS is beautiful! And some, lol, even say they are jealous, too). ;) If you want stonework in your garden that’s unique and timeless—not some boring old, bland and predictable, cookie-cutter stonework that gets the job done, but has no pizzazz or personality/that just lays there—I highly, and with ease, recommend Mark Goger Stonework for your garden project. Mark is a unique individual who creates unique, beautiful and artful hardscapes. Feel free to call me if you’d like further details regarding my reference and recommendation of Mark’s work. I could wax poetic for days!" P. S. Here are a few pics of our back garden project still in progress. Stonework done! Next, the landscaping!

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Company Response

Thanks so much, Nina. It must have taken as much time to write that lovely and thoughtful review as it did to lay the flagstone! It was a real pleasure working with you. Responses like yours really make one feel good about the work that one does. Thanks again!