lawn spray and fertilizer service
Got a flashy flyer in the mail this spring with this company offering a prepaid service for lawn fertilizing and weed control. I ordered up the premium service as they offer 3 levels basic intermediate and premium the premium is touted as $268.85 but because my lot was bigger they wanted more.So i paid them 500 plus hst. From the get go this company had problems, they only did half of the lot the first time but i caught them and they had to return. A few weeks After my spring fertilization I noticed 2 large dry grass patches on my front lawn near the road, upon closer inspection i saw that the student they hired had spilled the fertilizer dispenser over and was unable to clean all the little pellets left behind, needless to say this burned my grass. I called to have someone come out. I called again to have someone come out. I called again to have someone come out. 3x assured someone would by late august there was a tag on the lawn saying recent chemical spray application for weeds, and i found a small bag of grass seed on the front stoop with a note to seed the area myself. Well if that didnt take all. I am in the roofing business and when i install a new roof for a client i dont tell them if they should ever call me with a roof that is leaking that i will drop off a tube of caulking and a note to go fix it yourself. End of season October i get a call from someone who says they are important,hmm and that they will come out if need be to see what the problem is. I then get passed over to the owner who has alot of balls and says well if you tried to fix it yourself then we need not come out but please be sure it is ok now as i dont want to spend the gas if i dont have too, then has the nerve to ask me for more business in his waste bin service. Ha i just laugh as these people need to get out of the service industry as they have no clue about customer service. As well as paying up front for my service they only offered the intermediate plan which was $68 cheaper and i never did get back the difference. Words to the wise. Stay away from these actors as you can see they arent doing very well on here with a 3.2 rating I only gave them a 2 because the weed control did work well and the grass was fuller and greener by mid summer. Next year i will go back to my old lawn care company for the fiesta weed controls and do the feeder spreading myself.It was pay as you go so i cant get screwed like these guys did once they have your money.This company should change its name to Stay A Way
- Approximate cost of services:
- $560.00
- Company Response
I am the manager of your local Weed-A-Way Lawn Care service provider. I wanted to reply personally and let you know I was disappointed to see this review and the false information you have provided along with the unnecessary comments. We at Weed-A-Way take tremendous pride in providing the best service to our customers and apologize that we did not meet your expectations.
However you did state you were happy with the weed-control and your lawn was thick and green. Therefore I am not really sure why the review was done in the fist place but I will not pick apart your review and state the facts I am going simply say that we try to cover all the bases, we aren't perfect, The technician did admit that he spilt a little fertilizer at the end of your property which is just under an acre that being said a lot of product was needed and mistakes do happen and he did report it back to the office that only thing needed to fix his mistake was to water to dilute the product and apply more seeds which the instructions were left for you. When I had personally called you to follow up on how the lawn was doing, you said the seed did not take, I had then informed you that I would send the owner out and have a look.
The owner did call first to find exactly what the problem was and was definitely ready to come out and do whatever was needed in the spring to satisfy his customer because the first call from you was not until the beginning of November and at that time the lawn is dormancy which explains why he said he would come out in the spring .We obviously let you down, and apologize for any inconvenience we may have caused you. No one in the industry can match our dedication to providing you with a beautiful lawn and great service!
Thank you for review and for the constructive criticism. We will use it to better our services for future clients. We want each person we do business with to walk away feeling satisfied, and that apparently didn't happen in your case but then again we were not given the chance. However I do think it’s important to let other readers know that this review is inaccurate the customer was offered for a technician to come out and fix the problem.
