Ron in Cochrane

We purchased a new mattress from this location. The mattress is excellent but the service terrible. It started out OK but when we purchased it, the salesperson said to call him with any questions. I left several messages for him because I realized after we paid, he did not ask me if we wanted the regular or low profile version of the mattress. We needed low profile. I then contacted a customer service person there who was excellent and corrected the order before delivery. It was correct when it arrived. I would not return because of the salesperson. I felt that once he had our money, he was done with us despite his offer to call him. Since buying the mattress, they now use an auto-dial service to call us at home to sell us more stuff. I do not appreciate that at all and will never buy from the Brick again because of it.

We were looking for contemporary bar stools of good quality bt at a reasonable price. We searched many furniture stores and found the perfect stools at Urban Barn. The quality is terrific and, the price was reasonable compared to other bar stools we had seen at other retailers. The staff was also very helpful. We would definitely return.

Our builder sent us to Coast to choose our appliances for our new home. In general the experience was good however, the sales person never returned any of my follow-up calls after the initial meeting. I just had a couple of simple questions. Finally, I contacted the builder who then contacted Coast and the person then contacted me. The appliance's were terrific and the installation was good. Their service however needs some improvement.

The inspector performed an inspection on our newly built home. The report uncovered several items that I would never have been aware of due to my lack of construction knowledge. I intend to bring up the items with our builder before our initial warranty period runs out. The service is well worth it. The cost to fix these items after the warranty expires would be much higher than the cost of the inspection.