Hello, I have never been as disappointed by any retailer as Sears disappointed me and this is very politely put. I have placed an order on line for a mattress which was suppose to be delivered on August 18, 2017. The day before I CALLED THEM TO MAKE SURE THAT MY ORDER IS GOOD and to my surprise i found out that they had to reschedule, because they didn't had it available.I have to mention I got a day off from work for this ! I was reassured that I will have the mattress on August 26, 2017. On August 19, 2017, I got a call from the customer service and they let me know between lots of "sorry" that don't make a difference that they actually don't have the mattress. I told them to make sure that my credit card is not charged and she assured me that is all good. To my surprise, i noticed today September 8, 2017 that they had the nerve to charge my credit card for a service that they didn't provided and on top of everything they wasted my time. As I told them on the phone, if Sears is to be the last store on Earth I will never ever give them my business !!!!! Unprofessional !!!! I am not surprised they are where they are today!!!!

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