Reviews

10/10

This is a bit late but here it is. About 3 years ago I found Brothers Floor through the flooring supplier I was doing research on. FANTASTIC is all I can say! Marius came out, did our quote, made sure things were all good to go and what prep work needed to be done. He was very easy to communicate with. He really cares about his customers and will answer any and all questions. btw, the show room is beautiful and clean. The guys that came and did the installation were also fantastic. There was a young fella that was installing the floor and went above and beyond customer service. Installation was seamless and they did an outstanding job! This is a great company to hire for your flooring needs. You will get 10/10 customer service all around! I highly recommend them!

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1/10

This happened a few years back but apparently my review wasn't completed. Was a terrible experience. Came home after having to vacate for 3 days to find vermiculite all over my toilet, bathroom floor and corner of hall way. I walked in with 4 dogs. We had no choice to clean it up right away. We called and complained. He did run over with a vacuum to clean it and discuss. He informed me that it was just a small amount and was completely safe and that the air test came back fine. I was still upset that we paid this kind of money to feel like the job wasn't done safely. Then my bathroom fan wasn't working and had to go up to reconnect...Which was fine, it was fixed. There was food spilled on our leather ottoman, floor and garbage left on the floor in the living room. I was pretty ticked and called again...then to find the drywall was clearly stepped on from the attic and broke. Thankfully it was in a small linen closet. At this point he told us that we probably did it. Our back fence was ripped open which broke the latch right off and broke the siding corner. He denied any of this was caused by his guys. He also tried charging us with 2 bin disposals. a few neighbours confirmed only one was used. I called him out on it he then told me they charged that because they have to pay ticket fees from the city due to the bin on the street (I moved here with a container and paid $25 for a street permit for a week) and also then informed me they trucked bags of the contained asbestos to another bin so hence the $1000 extra charge. He did eventually wave the $1000 but I was informed that the little bit of vermiculite containing asbestos wasn't a big deal, the broken drywall was my fault and the broken latch/siding wasn't their fault so he's not doing anything more. I can accept stuff happens, but this was way too many. I also have changed a few lights and had more vermiculite fall in my face! BTW buddy, I called another Asbestos removal company and I was informed even a small piece of asbestos is unacceptable and why you pay us the big bucks to remove it. It was a pretty bad experience and surprised with these reviews. I wouldn't recommend this company at all!

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10/10

I had a few companies come out for a quote, including a few big guys. When Alex came out to measure and quote, he brought in a sample window, explained everything including glazing etc. His price was competitive if not better. I read reviews and they had a pretty good review rating so I decided to go with them. They told me approx 8-10 weeks (which was similar to all the others if not sooner) I got a call from Window Seal West around the expected time frame and was booked in the next day for the new window. 2 gentlemen Victor and Egor showed up on time to install the window. They pulled that old window out and installed the new one without any issues. One of the guys even took a look at my front door (I asked) and showed me the air leaking at the bottom, suggested a new door yet put in some pads to help seal the door a little better for the up coming winter. I will definitely be using Window Seal West again. I have an egress window in the basement and will be giving them a call. They are a local company and manufacture locally!!! I even had a follow up appointment where another gentlemen came out (sorry, I can't recall his name) to check out if things were all in working order and to see if I was happy with the window and install. I'm very Happy!!! Give them a go, you wont be disappointed! ***5 STAR***

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Company Response

Thank you for your business, and positive feedback about us.
Big thank you for your recommendations.
Enjoy your new windows.