There are not words strong enough that I can use to warn you against using this company.
At first they look good, it seems you're dealing with a reputable company. The slick website, the toll free number. So here's the deal. It's one guy and a truck and the guy, "Gus" is a nightmare to deal with.
First he quotes me a price that excludes most of the work I asked for. So I ask him to requote. He doesn't. He shows up unannounced and then proceeds to send me an angry email about where his money is...having made no mention that he need payment by any date or time.
I again ask to be requoted for additional work. He does not provide a quote.
I provide a credit card number for the original charge assuming we will agree on the balance later.
He attempts to charge my card for nearly 5 X the only quoted amount.
He then proceeds to do the work unannounced (still none of the expanded work)...just what he felt like doing originally.
He the proceeds to invoice me for the whole job claiming it was completed while I was out of town. It was not. He was not telling the truth.
AFTER doing some of the work and AFTER trying to charge my card an amount of his choosing he THEN decides to send me an INVOICE (not a quote) for work I never agreed on a price for. He just does what he wants and charges you whatever he wants I guess.
NOW it gets weird.
Saturday night I get the invoice
Two hour later I get a demand for payment...2 hours
A half hour after that I get another demand for payment in a very rude tone.
When I wake up the next day (Sunday) I have email telling me that my account will be send to collections on Monday morning by his "legal department"
He tries very hard to appear like a big company by referring to staff he doesn't have.
Anyway, so I've had a bill for work I didn't receive or approve for less than 9 hours and he's threatening legal action... so obviously he's either joking or a ridiculous person. It turns out he wasn't joking.
He then proceeds to make a number of veiled threats demanding payment, which at every turn I invite him to proceed with legal action.
He is extremely aggressive about getting the full payment and I repeatedly tell him that I WILL pay him pending inspection of the work completed.
Time and time again he calls me scammer and accuses me of deceiving him trying to pressure me into paying.
Well i found out why, he knew that I would see that less than 20% of the INVOICED work had been completed. Work he claimed was completed. So yes, he was trying to get paid before I found him out.
I elected to attend at his "office" to get to the bottom of this. His office is listed on his website including business hours.
Since he uses a rent by the hour office space, which is basically just a post office box, and I was told he wasn't in, I left and continued my day.
This morning I was sent this:
"If you or your business partner shows up at my Office again toronto police will be notified and criminal charges will be laid."
It would seem that even though it's listed as his place of business including office hours on his website, if you actually go to this public building...he will try to have your arrest and charged...with "criminal" charges...ok...so maybe don't publish your address then?
But that's his game, he thinks a prestigious Yonge st. address will impress you.
DO NOT DO BUSINESS WITH THIS PERSON.
If this person had just been reasonable we could have had a long standing business relationship but he clearly has no capacity for professionalism or reasonableness whatsoever.
There's a million guys who do this kind work, don't hire him.
I have asked him on countless occasions to discontinue contacting me but he continues to do so with increasingly more aggressive tone. I am very close to calling the police myself.
So needless to say, I had a very negative experience with Gus and Progressive Lawn Maintenance and Snow Removal.
AVOID AVOID AVOID.
