Diane

I purchased a pool vacuum from Seaway which stopped working after using it twice. The employees were unable to handle the exchange and the manager was never around and didn't return my calls. Eventually I went back to the store in-person with faulty vacuum in hand and she gave me a replacement (which turned out to be another return or refurb because the packaging had been tampered with and there was grass in the filter). Regardless, I just wanted a functional vacuum so I didn't make a fuss about this. Unfortunately the second unit also failed on me after using it twice so clearly there was a manufacturing issue. When I went back to the store, ready to get a refund since I don't want another poorly manufactured vacuum, the manager quoted that they had a 1-week return policy and pointed me directly to the manufacturer to get the issue resolved. So disappointing. Horrible customer service. Terrible return / exchange policy. Stay away from this place.

I am a return customer. Jay and his team offer excellent workmanship and went above and beyond when they saw my driveway was likely on a water table and needed a deeper base. The only downside was the stone that I chose wasn’t manufactured with a consistent thickness, but that was not the fault of Jay’s team - lesson learned go with the paver manufacturer recommended by Jay. Overall very happy!

Jay and his team were amazing. They were helpful in providing suggestions, responsive to any questions that came up, and quick to get the job done. I would recommend them to anyone looking for a high quality contractor.