Seonaid in Vancouver

I have had a washer/dryer from Totem for 3.5 months. It has broken 3 times and been replaced once already. Each service took over 2 weeks to complete. It is broken again, waiting for a part, now for 6 WEEKS. I call EVERYDAY and no one can help me, or tell me anything. They promice a call back and NEVER DO. I have been calling to speak with the Manager for 9 days, finally got him on the line today and HE HUNG UP ON ME because I was angry. No S*** I was angry, it's been 6 weeks of nothing, no apologies no service and no respect. Do your self a BIG favour and DO NOT USE THIS PLACE. They are RUDE - UNPROFESSIONAL and USELESS. I even called the Alberta location looking for someone higher up to complain to only to discover that the Burnaby branch where they SUCK is Head Office. DO NOT USE THESE PEOPLE. A 2year old will give you better service and in shorter time.