Updated: after further consideration I've increased my rating to a 5. I guess you get what you pay for...? My roof was done, looks good. However, the clean up was awful. I understand that with 1000s of nails there could be some missed in the clean up, but my deck was littered with rusty nails... as was the rest of my property, added to this cigarette butts and other pieces of debris, it was irritating. After my 2 year old handed me a rusty nail, I collected half a large ziploc just from looking around. When I spoke to Darryl, he was dismissive and shrugged it off with an "it's to be expected; we do what we can." He sent his guys back to clean. I had to call back the next day as I still found more nails lining my driveway. Spoke to Andrew who sounded more irritated than apologetic that I was asking AGAIN for a better clean up job. Leading up to the roof job, Darryl was helpful in answering my questions. I am incredibly disappointed in how things worked out. I'm overall not impressed with the company. I was given way too much attitude when I called to complain. Forgive me for being annoyed with rusty nails and pieces of metal scrap lining my backyard and driveway. I shouldn't have to be cleaning up the mess, especially when there is a line in the contract that states they "Tidy and clean up to the customer's complete satisfaction"
- Approximate cost of services:
- $5,300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We are sorry you felt that way about our response to your concerns. We clean up and use a magnetic rake to try to get all the debris that comes off of an old roof. If there is more that we can do to help the situation please let me know.
Thanks,
Darryl