Service was good. Set up the appointment for the next day at 11am to install the board. Did not call to say he would be late. I called and found out that he would be there around 1pm.

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Company Response

Thank you for the review and for bringing this situation to our attention. We would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our technician. We have a strict policy about informing our customers beforehand in case of any delays due to traffic or prior appointments; we are discouraged to hear of your negative experience. However, we are glad that you were happy with the service and your refrigerator is working well now. Once again, our sincere apologies, and we hope we can provide a better service if we are given the opportunity.