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Re: A quick thanks to you and your employees for honouring your guarantee Hello Mr. Thomson, I was told I could forward a letter of appreciation to you regarding a painting job done this Summer by Student Works on our condo building. We sent a formal complaint on June 23rd, 2010, regarding a paint job that was done on the balconies of our condominiums in Montreal in August 2009. We honestly expected not to receive a response, and perhaps to have to go to small claims court, but we were pleasantly surprised to receive a quick response from Mr. Christopher Plouffe-Boisse, who came all the way from Ottawa to inspect last year's paint job. Following this, we were quickly contacted by Emilie King and her collegue Alana Desco. They both came to survey last year’s work and determine a plan of action to redo the work. Both Emilie and her collegue were professional, efficient and easy to deal with. The work has now been redone. It appears to be much better than last year’s job. Although only time will tell whether the work will last this time, we wanted to thank you for responding to our letter, for honouring your guarantee and for sending us three courteous and effective employees who were a pleasure to deal with. Thank you Chris, Emilie and Alana for your professionalism, respect and understanding throughout this process! Sincerely, Jean-Michel
- Approximate cost of services:
- $3,000.00
- Company Response
We appreciate you writing and recognizing our three year warranty and our willingness to stand behind it!