I'm very unhappy with Home Depot. I placed an order for 4 appliances, paid by credit card, and after the delivery was scheduled my husband took a day off work to accept delivery. About 8am on the delivery day, Home Depot cancelled the order and didn't even had a courtesy to call or email be about it. My husband found this out after calling himself to inquire about exact delivery time. I spend 1 hour on the phone with customer service (mostly on hold) trying to figure out what went wrong. The customer service rep claimed the bank did not give authorization, which is completely false. We confirmed with the bank twice that there was no problem with the payment. The customer rep refused to connect me with a manager. My husband lost a day of paid work waiting for this scheduled delivery. To add insult to the injury, the delivery guy showed up 2 hours after end of the scheduled delivery window and I had to spend 1 more hour on the phone with Home Depot figuring out this mess. We are extremely insulted by this, terrible experience!
- Approximate cost of services:
- $3,500.00