I just had 2 Garaga garage doors installed and was very disappionted with Dave's work. Dave informed me that he recently "fired" the rest of his crew, and is back doing jobs himself, perhaps he should have kept his old crew as based on the other reviews they did a good job. After Dave taking over 3 days and spending $4300 on 2 new doors I had to spend my time adjusting them level and ensure that there was not a 2" gap between the door and the frame. When I expressed how upset I was to Dave he said "I don't care, what's 1 pissed of customer out of 100". I also mentioned that unfortunently I could not give him a good review on HomeStars (which is where I found DGH Doors) he said "I don't get any customers from that site, so write what you want". Again, I was disappionted on how things turned out. I feel that I paid good money (and DGH was not the cheapest) and yet Dave was not willing to stand by his work. Shawn
- Approximate cost of services:
- $4,400.00
- Company Response
We are very sorry that Shawn feels the way he does.
I can write back and defend every word that has been said, But why! That would accomplish nothing.
I had in fact scheduled this particular installation for 2 full days and yes it did take 3 days due to us arriving late on the very 1st day, but thankfully we could do that because Shawn and his wife did trust us enough to grant us access to there garage at anytime and access to there house fasilities well they both were at work.
Shawn took it upon himself to adjust 1 of his doors to his liking. We can not help that a building shifts over years so that the opening my not be square, We make sure the door and tracks are perfectly level on any installation. On Shawn's particular door there was a 1/2" difference from the right side frame to the left side frame, I explained and showed this to Shawn, The only way to fix this is to make the door and tracks off level, He was in agreement and we were told to leave it.
I do not appriciate as a person and the business owner that words have been put into my mouth as to "as he said". Words can be misconstrued and some people only hear what they want to hear.
As for DGH Doors standing by our work, We are commetted to customer satisfaction, We stand by our own customer guarantee and manufacturers warranties. If we didn't, Why did we return for a 4th time at Shawn's request.Thanks
Dave