Steve in Ottawa

When one of our windows had an issue, my landlady contacted Charles, and within two hours he and his employee were at my door. I should add that this was at 4 o'clock on a Friday afternoon! Charles could have left us all weekend in the heat with a window that didn't function, but instead he came by and fixed it, and at no charge I should add! He and his employee were professional, friendly, and easy to work with. It's clear he believes in good relationships with his customers, and goes the extra mile to satisfy.