Lawrence from Richmond Hill in Richmond Hill

I had been a customer of Blaze Alarms for approximately 10 years, initially hiring Ilan for monitoring the alarm system that had came with my home, as he was quite affordable at the time. Ilan later suggested that he install a camera system to enhance security. During the installation Ilan appeared inexperienced in camera systems, both in installation and operation, as the cameras were not compatible with the paired DVR, resulting in blurry images. The manufacturer eventually came out with a new system, which rectified the issue. Rather than offering to replace the old poorly working one, he charged me for a whole new system. Later, after requiring a replacement battery for the alarm, Blaze Alarms quoted me $82.00, however, I was able to purchase the exact same battery for $12.00, locally. Blaze Alarms soon started raising my alarm monitoring rates to the point that they were no longer affordable and I was forced to cancel our monitoring service. This past month Bell transitioned my internet from wired to fibre optics, causing the camera system to become inoperative. The Bell tech advised that the original installer, with his knowledge of the system, could easily rectify the programming. I reached out to Ilan and requested a service call. He responded, I don't have time to do service, too busy with work. You can try to find someone else to help you. I gave Blaze Alarm 3 stars because it accurately reflects their quality of work, lack of professionalism and respect for a long term customer, who always paid his bills on time.

Initially, I contacted several big name roofing companies, however, I was disappointed in their lack of interest in coming to my home to assess and quote the job. Jason Esmail of Ultimate Home Services was recommended to me by a neighbor and I initially hired him to patch my roof. From the start I was impressed by Jason’s honesty and eagerness to do a good job. It was determined that my roof wasn’t worth saving, due to a recent damaging wind storm. I decided to opt for a top of the line shingle made by Certainteed, called Grand Manor. This shingle, which resembles slate tiles, is triple the thickness and weight of standard shingles and difficult to install. My house is 4300 square feet in size, with a roof consisting of high peaks, steep inclines and several valleys. Jason was honest with me from the start that he wasn’t experienced working with this product but promised me that he’d personally work on the project and ensure a perfect job was done, with 100% satisfaction. Jason’s employees were professional and hard working, wearing proper safety equipment, including hard hats and safety harnesses, at all times. Jason made concerted efforts to protect the property by covering the pool and landscaping. The end product is beautiful and I couldn’t be happier with Jason’s service. I’m the type of client that scrutinizes every inch of a job performed on my home. I have to say there was little to be critical of, as the job was perfect. Any small issues, common with this size job, were immediately addressed and I’d highly recommend Jason, mostly because he’s hard working and strives to please his customers.