Oliver D in Scarborough

We hired anta to do plumbing for our major renovation (full interior gut job) which included all new drains, kitchen and bathroom hookups, including basement bathroom and laundry. About three years after the renos where complete we started noticing a sulphur smell when we ran the laundry and not long after we had major flooding in our basement bathroom. We called Anta and from the moment we began our interaction and to the end, it was a terrible and stressful experience. The person on the phone refused to acknowledge what was in our contract (work done and warranty period), and when we asked to speak to someone else they refused to give their name. One person even asked 'Oh, is this for HomeStars?" and then never provided their name and quickly put us on hold for a long time. After two missed appointments for which my husband and then I had taken time off work for, they just began putting us on indefinite hold as soon as we would call (one time I was on hold for 20 minutes). They finally agreed to come and inspect and after breaking through the tile in our laundry room it was discovered the washing machine was connected to a pipe that went no where! So for three years every time we did laundry huge amounts of water was being dumped directly unto our foundation. To make matters worse the flooding had spread through to the adjacent bathroom because under the tub was just pipe and earth and there had never been any concrete poured. To give them credit Anta did finally come and fix the laundry pipe, connecting it properly and did pour concrete where it was missing in the bathroom and under the tile in the laundry room. However we were left with significant water damage to our bathroom tiles and walls and a huge hole in the wall connecting the bathroom and laundry. At this point we just wanted to be free of Anta and agreed that we would not pursue legal action and they would pay us $700 to cover the damages to the walls and tiles which we would fix ourselves. They required that we work through their lawyer to sign paperwork noting we would not sue and then we would receive the cheque. From December 2015 to December 2016 the lawyer was difficult and never agreed to see us at times we were available to complete the paperwork. We agreed to even see notaries to make getting the paperwork done more easily if the lawyer was not available and finally also had a lawyer contact Anta's lawyer directly at which point they claimed we were uncooperative and said they would no longer deal with us. All in all it was shoddy craftsmanship but a nightmare actually dealing with them. Save yourself a lot of trouble and go with another company.