Anna K.

About couple of weeks ago we started noticing our kitchen ceiling getting wetter and wetter, we originally thought it was caused by a faulty roof as we had some rainy days for past couple of days. So we called a roofer, the roofer went up and found nothing wrong with our roof, suggestion we call a plumber instead. When I was telling this story to few of my co-workers one of them suggested I use her plumber, so she gave me Alex’s contact details and I called him. Alex was very pleasant speaking too and he booked an appointment for me the next day. Alex came and took a look at our problem and gave me a quote for around $500 to fix the problem. Honestly I was bit shocked with this prices and instead looked elsewhere. I managed to find a plumber from Kijiji who would fix the same problem for me for $150, quite big difference to be honest. So he came and fixed the problem, I was happy that I saved $350 dollars and the problem was fixed. Time to repair the ceiling (yey!). But 2 days later we started seeing water again in the same spot, so I called the same plumber and had him come over again, he came and told me there is nothing wrong, and asked for $50 for his time and gas. So I paid him, another 2 days pass and guess what? We have the same problem. Okay at this point me and my husband are unsure what's going on, and the damage is getting worse from constant leaking. So I called the same plumber again, this time he no longer picked up from me. So then I called from my husbands phone, he picked up and when I confronted him he said to leave him alone. At this point I did not have much choice and decided to call Alex as originally recommended to me by a co-worker. Alex came same day and gotten to work. So what was the problem you wonder? Well for starters it all began with our shower cartridge, the plumber I called from Kijiji did not install it properly and did not put in two washers inside, and we also had a second problem that Alex found. The shower spout had a small hole in the pipe and was leaking back into the wall. In the end I paid way more and now have to deal with more damage to the ceiling then originally. I know sometimes we try to look for something cheaper, but to be honest it’s better to call professionals and pay the extra few hundred dollars and know your safe and gotten the work done by a licenced plumber. But you know the saying, you get what you paid for. From now on we are gonna have Alex as our go-to plumber and no longer rely on Kijiji plumbers.