Cynthia from Weston

I did my homework in price and value comparisons with several companies and almost went with another company. At first, the extremely reasonable estimate I received from New Wave caused me to be sceptical as to the quality of work. I was sold when I found this web site and saw New Waves' three 5 Star ratings along with the good impression I felt from our first meeting. Steve and Santino are honest, reliable men who do excellent work with quality parts. They replaced galvanized with copper pipe which entered a dirt crawlspace. It was not their favourite part of the job, but did it with a good attitude and a smile on their face. They installed a new kitchen faucet with the precision of a surgeon in preserving my old but nonetheless loved 1950's arborite countertop. I also got an outside water access installed, leaky valves replaced, shut-offs installed. Day two involved digging up the basement floor at the old cast iron stack and replacing a 4' section of it with plastic stack, installing a new floor drain and a trap (phew...that sewer gas smell is finally gone, which I had thought was just old house musty basement smell!) They moved my water line to a more out of the way location and finally cemented it all. I have found my plumbers for life!

I had read the reviews on Airworks a few weeks ago and decided to call with some questions. I was trying to determine whether or not my gas water heater needed to be replaced. Chris Ireland was very helpful. He told me what I could do to get the best performance out of my water heater without replacing it. Now my furnace was coming on and heating, but only for a short period of time. I called and was assured someone would be at my home between 3-6pm. Chris arrived at 3pm. He was proficient, informative and honest. The problem was a blockage in the drain line for the humidifier on the furnace. He also checked a furnace part which could have been part of the problem. He said that it did not need replacing. I was very pleased over all.