Ed seems like a nice guy but unfortunately does not follow through. Multiple times set times to do new installation work and does not show up, call or respond to messages. Originally tried to hire him to do installation of in-ground sprinkler. After agreeing to work and start date - he does not show up and kept changing on us last minute. Finally he stopped trying and I had to hire someone else. A year later a friend , who was having his in-ground sprinkler closed, said that same guy could come by and do ours on same day. Gave him benefit of the doubt and he closed out sprinkler system for the winter. He offered to do opening in spring , for which we called him back . After agreeing on a day and time to open sprinkler system (which I had to take morning off work) yet again he does not show up. Again - no response to call or texts. Calls me back a day later telling me this is a low margin business (not sure what this has to do with us) and I need manage my expectations even though weather was not a factor. If this is the case, why not show up for a quick service job which would not take long and paid on the spot.. Even if can't show up - at least give the courtesy of a call to let us know, knowing I took time off work. Totally unreliable. Nice guy but horrible service.
- Approximate cost of services:
- $100.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
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