Giulia in Richmond Hill

Be very careful when dealing with this builder as they do not stand behind their contracts. We selected our finishes and upgrades in January 2023. During that period, we noticed multiple inconsistencies in the design center where things were labelled as a level which would be considered standard and then being charged as an upcharge. In addition, the design rep was uninformed about what features and finishes should have been included as part of the phase 3 package and they were attempting to charge us for items that should have been included. Despite reaching out to head office, nothing was done about this. Regardless, we ended up signing off on our selections and assumed we were in the clear. In December 2023, almost one full year later,  the builder reached out stating that they made an error on our decor contract and wanted an additional $18k!!!!! for our kitchen cabinets as they claimed they were a higher level than what was labelled at the decor center and on our contract. After two months of back and forth they bullied us into selecting downgraded cabinetry and refused to negotiate an agreement which would be mutually agreeable. It is their way or the highway- they couldn't care less about customer experience. TO THIS DAY WE HAVE NOT RECEIVED AN APOLOGY FOR THEIR ERROR, ONLY RUDE CONDESCENDING RESPONSES FROM EVERYONE WE DEALT WITH. We are now left extremely uneasy that at any moment they will be coming after us for more money for any of our other selections. Not exactly the feeling you would expect to have especially after spending so much on your home. If you have a choice, go with ANY other builder.

Do yourself a favour and RUN dont walk in the opposite direction from any site this sorry excuse for a builder has their name attached to. Bought in 2014 in the Renaissance Townes community and just received yet another delay delaying our house TWO AND A HALF YEARS past our original closing date. As of right now, our house is framed, shingled and closed in with Windows yet they still feel they need an additional 7 months to deliver our home. Absolutely no sense of urgency and even less respect from this builder. To add insult to injury, they are so terrible at planning that they moved closing dates up for homes set to close in the summer and moved dates back to the fall for homes set to close in January. Since purchasing our home we've gotten engagaged, married and were currently expecting. It is taking me less time to GROW A HUMAN than it's taking them to build our house. Primont you suck!!!!!!!