phoenix in Mississauga

I had only 2 days to get a home inspection done on a property and found Michael on Homestars. I liked all the great reviews he received, researched his website and thought it was thoughtful and informative. Of the top 4 home inspector companies on homestars, Michael actually picked up his phone to talk to me! Always a good sign that you can make time to answer questions. I also liked that he is the only inspector in his company, and that way I could trust that all the positive reviews he got were regarding his work. Michael answered my questions on the phone and I was glad an online appointment was easily made. He was early for the home inspection and had a very routine way of doing things. I liked that he obviously followed a protocol, starting outside, then basement, working his way up to the attic. It was logical and methodical. I appreciate that quality in a home inspector. Michael was also very easy to talk to, open to any questions I had, and did also offer thermal imaging as part of his home inspection (rather than as an additional cost). I believe thermal imaging should just be part of the standard for home inspections, not something only the people who could afford it could have! Michael went everywhere, the roof (thankfully most of the snow had melted!), the crawlspace in the basement, the attic and everywhere in between! I liked that he cleaned up after himself after coming out of the attic to ensure he left the space as tidy as he found it. I do not hesitate to recommend him and appreciate all the advice he gave on what we had to repair. It helped with our negotiations after the inspection! Thank you again for a great job Michael! I may have to ask if you could come around to the property again when the owners repairs certain things you suggested! May

Had fixer on the roof come do an estimate for us today free of charge. However the nice gentleman ended up fixing our problem, which took him about 15 minutes to inspect and apply caulking to our exterior bricks just above a small roof. This was totally unexpected, and when he came back in, informed me that he had fixed the problem. Naively, I thought he had done it free of charge because it was such a quick fix. Of course, an hour later, Trish called to charge me a lower fee for this service. Although I liked the gentleman that came to inspect... I am taken aback that they ended up charging me for something that I had not okayed at the time. I had two other estimates lined up for tomorrow, so I could have had a better price. I did let Trish know about my feelings regarding the entire transaction. To make it better, she guaranteed that if my roof leaked again in the same spot, she will refund my money. I appreciate this gesture and it has made me feel better about calling them in the future for other roofing needs.