Jai in Oakville

On the recommendation of Sundance Spas we decided against our better judgment to use Calibre Electric Inc for the electrical work. On their suggestion, and what I thought was a great idea I installed an additional GFI outlet next to the hot tub junction box. I received a quote from Calibre for $1553. After the work was done I received an invoice for $1615. When I questioned the amount they said it was for a permit for the outlet. Asked why it wasn't included on the quote when there was already a permit for the hot tub for $145, they had no answer and removed the item. The guys that ran the cabling in the basement did an amateurish job and because I wanted nothing more to do with them I didn't bother to have it fixed as I wasn't planning on finishing the basement - their cabling will be a problem for anyone looking to finish the basement. This work was done in November and we went through winter without using the outlet. Went outside over Easter weekend to use the outlet and it was not working - contacted Calibre and explained what the situation was and everything we had done to get the the outlet working, turning on and off the break for the outlet, pressing reset and test and explained that the hot tub was working fine just the outlet wasn't working. Their response was "Will someone be home today for the technician to have a look at the problem? we will need a credit card # nothing will be processed if it's a manufacturer defect" That was it, no information on how much could be charged to my credit card and why. What other defect could there be? the outlet was never used and that was told to them. After calling the office Carmen told me that they are losing money and so they need a credit card before they come out. Even though everything points to being an issue specifically with the outlet - and is under warranty. She insisted there could be other products causing the issue - where I asked? What other product? How is that possible when that is the only product in that space - she was more interested in arguing with me and justifying this insanity over fixing the issue so I gave the credit card because I wanted them to come out and fix the issue. Got a call from Mitch a "contractor" with Calibre after I was told it was their master electrician that was coming on site. I was never happy with this company and I would NEVER recommend them to anyone. They have absolutely terrible customer service, they have contract junior technicians that they send out to run wires and install junction boxes, but when you call them they refer to their "Master" electrician that you never see.