Hunter Douglas products are sold by many different dealers, I would most certainly try another one than deal with Designer Window Fashions again. We've just finished a complete renovation of our house, and dealt with over 20 different vendors to get the job done. Our experience with Designer Window Fashions was by far and away the worst.
This is the second but unfortunately the last time I do business with Designer Window Fashions. I have referred them to friends and family in the past, but will never do it again. John (the sales rep) was great. Patient, friendly, helpful, understanding. He was able to rush our order and get the bulk of the work done before our big Christmas party, which was a bonus. The positive experience ended there. Lyle and the team back at the office appear disorganized, incompetent, and oblivious to customer service. The phones often go unanswered. Voice mail and email take days for response - if one is ever sent at all. Orders for a couple of our windows went missing and ended up being delayed by two months - strange considering the initial order was delivered in under 2 weeks. Worst of all, they took payment from my credit card for the final installment of $2,000 twice (in error). It took several emails and phone calls, 2 faxes of all the back-up "proof", an official dispute claim through Visa, and 2 months of waiting to get our money back. There was no apology either. Is that how a customer should be treated?
People and systems make mistakes and problems do happen. How companies deal with problems reveals the heart and soul of their operation. We have seen how this company works, and it's ugly.
