unhappy in Richmond

I would NEVER use Mann Appliances again. We bought a second hand washer/dryer from Karn. It was a dud. After several weeks of calling and trying to track him down, he finally replaced it with a second one, only to come with it at 9:30 pm! After not even 2 months, we are having problems with it and again I have been trying to get them here to fix it with promise after promise and no return phone calls and no follow thru. It's 3:30 pm now.. Karn was supposed to come fix the problem at 1pm. Once again I am calling. And he says I don't need a warranty. Thankfully I made him sign my own hand written warranty.”