Reviews

0/10

UPDATE: Well the smell continued and Rickey went AWOL/MISSING IN ACTION. His phone number is no longer in service. Another plumber came in and showed me that Rickey did NOT fix the original problem. I really think it was inadvertent, but when I talked to him about it, he disappeared. I'm still hoping he'll come back given that I've paid him ... thousands and he should finish the job. Wishful thinking?!?! I rarely write reviews, but I could not NOT take the time. Rickey is beyond expectations in every way. I got four quotes and his was the lowest BY FAR. So much so, that I insisted on checking references. I called someone who had done a similar job and they were overjoyed. Well, that was my experience as well. He did an extensive job (I had a back-up sewage problem and had to dig up and replace pipes as roots had gotten in the way and a shift had occurred in another spot). They showed up when expected and worked nonstop, taking care to make sure that the rest of my house was protected from dust. He snaked the entire finished product to show me for myself the new pipe. The before and after was shocking!! The next night at 11 pm, I thought I smelled something. He came at MIDNIGHT to check it out ... no questions asked. It was nothing related ... I had inadvertently forgotten to use a basement sink for almost a year and the water in the trap had dissipated. I would so highly recommend Rickey. He is beyond knowledgeable, competent, kind, and has a devotion that you rarely find in a professional.

Approximate cost of services:
$7,000.00
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10/10

I went to several places and comparison shopped for the exact same things ... Roman's prices were the best by far. Above and beyond that, their customer service was excellent. I lost a rough in for my shower (likely misplaced during renovations) and they replaced it for free. They offered me great advice and ways to "cut corners". Then my sales person left and I was so concerned. No need. The person who took over was every bit as good. I worked with a lot of professionals during a year long renovation and I can't recommend Roman enough. They exceeded expectations on all fronts.

Approximate cost of services:
$10,000.00
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