Chris

We had a backup in the downstairs toilet. I called Stuart and he came over the next day as it was not an urgent matter at the time. Stuart came promptly the next morning and ran the snake down with the camera to investigate. Turns out the main line from the house to the sewer had delineated badly in numerous places due to the age of the pipes. Stuart explained everything and what the options were. He also recommended installing a back water valve while the floor was opened up to replace the pipe, which is eligible for a refund from the government. Stuart said he would have a crew over first the next morning The following morning Terry and another guy who's name I did not catch...sorry...arrived to begin work. They explained what they were going to do and were very courteous and professional. Throw sheets were placed down over the carpet and they covered everything else in the laundry room with plastic tarp. The work took two days to complete, they had to wait until the Monday to re-fill in one spot in the basement where the backwater valve was put in so it could be left open for the city inspector. Stuart is very knowledgeable and was explained the whole process in detail. We had also used this company a few years ago to install a sump pump in our basement and they also did a great job then. I had gotten some quotes from other companies and Canada Waterproofers was much cheaper for the work that was done. Top notch work and I would highly recommend them to anyone else. Chris