Dexter is great to work with and always made time for us despite being extremely busy. He was always courteous and made sure to check in before coming by. We had our popcorn ceiling removed to a smooth a finish. The work completed is very acceptable and, as the contractor advised, will have some small imperfections that we may notice but others won't. Keep in mind that you should wait until PCR has the ceiling work before painting your walls. They don't tape anything off so the ceiling primer is all over the walls. We are so happy with the work and would definitely recommend PCR.