DezM in West Van

We purchased a gut-reno home in West Van that has 2nd & 3rd floor balconies plus a suspension bridge entryway. Within 2 years of purchase, the glass railings on both balconies and entryway had come dangerously loose due to the original contractor’s improper installation of the waterproofing membrane. We had another well-reviewed patio installation company give us an estimate of $40k to remediate the balconies alone which we thought was too expensive. We called Citywide to give us another reference estimate. We were immediately impressed with Paul’s willingness to get down on his knees and dig into the crux of the issue. His experience and expertise was evident from the initial consult and we were pleasantly surprised to find Citywide’s quote to be basically the same as the first patio company BUT Citywide’s scope including the repair of tthe balconies and front entryway. Work commenced a little late and took longer than expected due to miserable fall rain delays. However, the crew and our team leader, Jonathan, were unfailingly professional, courteous, hard-working and conscientious. A few areas of rot that were not included in the initial scope of work were discovered mid-project but Jonathan and Paul were very fair in minimizing the financial inpact. While we wished it didn’t need to be done in the first place, we are very pleased with the end result of our balcony/entryway remediation project. Our neighbours have commented how great our entryway looks and we have already recommended Citywide to friends. We are also considering having Citywide come back to do another garage/driveway project. All-in-all, Citywide has been a pleasure to work with.

Arbutus Closets was recommended to us by our designer as she said they had done good work for her in the past, would deliver quickly as they built their products locally etc. Our first indication that they would overpromise & under-deliver was when it took them over 2 weeks to come back with a proposal. Making 1 minor adjustment, we placed the order with Arbutus the following day and were told installation should happen 4-6 weeks later. We waited another TWELVE (12!) highly frustrating weeks during which we were given ZERO information from Arbutus whether or not they were even working on our order. After much badgering, our designer finally admitted that not only was Arbutus failing on our order, they had errors/half-installed closets on two of her other projects as well. We finally had our closets done by a highly rated closet company that did a brilliant job and delivered on their 5 week installation date as promised. Perhaps Arbutus used to do quality work in the past but it is clear why they have not had any positive reviews for a long time.

65 Reviews for STOR-X North & West Vancouver/Burnaby/New West Review Me After months of frustration in working with two other well-known closet companies, we were so grateful to find Gerry and his team of first-rate professionals. During consultation, Gerry was highly knowledgeable and presented us with several options that fit our needs beautifully. Our master closet retro-fitted cabinets and custom shoe closet were manufactured on time and to a top-notch quality standard. The installation team was likewise friendly, efficient and left our home in pristine condition. In short, our experience with STOR-X was successful on every level and exceeded all expectations. We have already recommended Gerry to friends of ours and they have also hired STOR-X based on our fantastic results/experience!

After several frustrating attempts to get a few wall covering jobs done via our designer, we contacted Shazcor. The fact that Khuram called us back immediately and had several follow-up conversations with us was the first indication of his high level of professionalism and customer service. During installation, Khuram was very friendly yet unobtrusive as he spent the full day at our home. All our wallcoverings were matched beautifully and seamlessly. We would highly recommend Shazcor to anyone for their impeccable and quality service!

After waiting several months to get someone to replace our kitchen backsplash (many tradespeople refuse to drive to the edge of civilization aka West Van to do a "small" job), we were lucky enough to find Peter of Pinoy Tile and Stone. Not only did he respond promptly to our job inquiry, he was able to schedule our job within a couple of days! Peter and his associates showed up on time and were unobtrusive and tidy throughout demolition and installation. Our previous backsplash was significantly thicker than the one we were replacing it with so Peter skim-coated the wall to make sure the backsplash met the countertop flawlessly. We were also told by another installer that mother-of-pearl tile was very tricky but Peter did not blink an eye at the challenge and we had a beautiful new backsplash within 24 hours! We could not be happier with the professionalism and quality end product of Pinoy Tile & Stone. We would recommend them unequivocally!!