Job Accepted, Waited 12 hours, Provider Never Showed Up.
My job was accepted and plow had a 4 to 12 hour window to complete job. Never showed up. Notified company and they did nothing to rectify the situation. Did not offer to send another plow, or provide any solution whatsoever. However, I did get an apology but was still left with a driveway full of snow. Time wasted and very frustrating for the customer. Had to take to Kijiji late in the evening to try and find someone to clear the driveway. I was snowed in and needed to get to work the following morning. Thankfully, a man with shovel showed up at 10:00 pm and literally shovelled my entire driveway. I will not use Touch Plow in the future. It's too bad because the concept is great. It just isn't reliable. Can't wait around for hours for a plow to not show. Company needs to come up with a better way to hold providers accountable for their jobs. Perhaps before a provider can accept a job, they must actually 'buy' the job first then company can pay them after the job is completed. I don't know the terms to become a provider but this would be likely reduce the amount of providers who accept jobs then bail.
- Approximate cost of services:
- $30.00
- Company Response
Thanks for this Patricia, as you know imspent many tweets with you trying to solve the issues. It was an exceptionally large storm and unfortunately every Provider was busy with the demand. where the app,operators very well like Uber,during 'peak times' there may not be enough plows. Cars are easier to find then plow drivers during busy times as they are also out taking care of their own contracts. We successfully cleared out thousands of customers this snowstorm with great accolades. I offered you a bonus code for next storm is you emailed the office. Again as per my tweets, apologies.
Ken Dale
President