Bob and his team were efficient throughout the whole process. He came by to give us a free estimate, which was the best price out of 4 contractors. His installation team was punctual in arriving on the set date, the work was completed within the allotted time, and they cleaned up after they were done. The system operation was explained to my full understanding. Bob even followed up when the temperature got warmer by coming by to make sure the AC system was working properly and we were happy with it. I would highly recommend (and actually have given 2 referrals so far) Bob and his team!