Dishonest and Incompetent company. They advertise they know smart homes but in actuality, the electrician had to call tech support from the smart light switch company. He ended up saying the light switch was defective. He said get the light switch replaced and he will put it in at no cost. We got that in writing as a precaution. He tried to get out of the discounts listed on their site but after having my sister speak to the manager, they finally agreed to the discount they advertise. We paid them in full after getting their agreement to come back to finish the job. Last week the replacement smart light switch was replaced. The company that was replacing it asked how it was defective given it was checked first but agreed to send a replacement. So as agreed I wrote Mr. Electric of Vaughan sometime last week to arrange them coming today. Instead they refused, unless we pay a $90 dispatch fee. Again, we have it IN WRITING there would be NO charges but they won't honor it. STAY AWAY FROM THIS DISHONEST COMPANY. I have a feeling the smart light switch is not defective and they just don't have the expertise to do the installation correctly.
- Approximate cost of services:
- $240.00