They were five hours late, and only showed up with two men, when we had requested three. We were late moving out and had to incur costs of the mover wait time from the party that was moving into our house.
- Approximate cost of services:
- $1.00
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- Company Response
We always appreciate feedback, good and bad. In this case, the customer had booked a move at the end of the month, one of the busiest months, and wanted a start time of 1pm. In our company we schedule moves at 9am and 2pm and arrange our moving trucks accordingly. Any problems can arise with elevators, additional stops and items the customers dont inform us which can result in the afternoon moves running late. In this customers case, we also discounted her move to compensate for only 2 movers and not 3 and also for running late.