six years ago the gentleman who serviced my commercial property retired and its been a complete nightmare ever since trying to find a company with comparable service levels. I was introduced to Green Side Up through a peer who is also in commercial property maintenance yet doesn't service my area. Prior to the initial contact with Green Side up I had come the Home Stars (for the first time) to do my due diligence. Om initial contact with Green Side Up in the fall I spoke with Jay who was able to answer all my questions without uncertainty. He was polite, very thorough in his answers and very confident on the ability of his team to execute on any commitments he would make. Jay also had a very unique energy that drew my continued interest. Later that week we met at the property which is a strip plaza North of Toronto that has 16 stores, (two of which are open 24 hours) and nine residential rental units in the upper level. The meeting went well. I felt comfortable with the abilities of Jay. Two days later (and as promised) I received a detailed estimate which was competitively priced, along with all other required documentation. To date, and after 5 snow storms I'm happy to say that I have made the right decision. The property has never looked as good and or been as safe as it is today in winter and I haven't heard one peep from my superintendent who is normally on the phone complaining to me. Every time Green Side Ups vehicles enter my property I receive a email notification and after receiving so many notifications I called Jay and asked him why they're on site so often. He explained that there are many reasons for his team to be on site such as checking ground temperatures to ensure that they salt when needed, plowing, post storm clean ups and to enjoy a roti from one of the restaurants!! Keep up the continued excellence Jay and team!
- Approximate cost of services:
- $32,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Rick,
Thank you for your feedback. Grant and team rock and I thank you for putting your trust in us. We are all aware that your tenants count on us to ensure the property is clear of snow, well salted (yet smartly salted) and safe for their clients. We don't take this responsibility lightly.
Enjoy the sunny south knowing we're on top of things!
See you in the spring