Reviews

10/10

We had strong winds that blew a few shingles off my 13 years old roof. Robert came to have a look (no, he didn't need to go up there - he flew a drone!) and then he explained in great detail what needs to be done and why. It was clear from the beginning that Robert and his team know what they are doing. Everything - communication, materials, workmanship - was of high quality. The work was done quickly but with professionalism. The team started at 8 a.m., and they finished just before noon. I thought they are taking a lunch break. Nope, it was all done! The team picked up all debris from both the front yard and the back yard, making everything look like nothing happened there that day. The only giveaway was the roof :) All in all, an amazing service and a one-of-a-kind experience! Thank you, guys!

Approximate cost of services:
$5,000.00
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Company Response

Thank you for the review! We appreciate your feedback

10/10

My rental water tank decided to leak a few days before Christmas. It wasn't hard to see that the Natural Choice (pun intended) is to have James and his crew work on it, and here is why. James explained in detail what choices I have, and what are the pros and cons for each. I asked James to come on site and provide an estimate, and he came the very next day in the morning. Again, different options were explored in detail and I asked for an estimate for a tank-less water heater and gas pipes for a stove and a barbecue. James explained all the money-saving options and once I understood and agreed on what would be the best to do, James provided the estimate. What I noticed and I appreciated all this time - since I talked to James first time and until the end - was that there was no sales talk and no sales pressure at all. Just plain no-nonsense real talk about what needs to be done, how and why. The estimate turned out to be more than fair. It included the removal and disposal of the old water thank. Of course I had to have them do all the work. Although Christmas was days ahead, they were ready to come. Everything they did and everything they installed is high quality. The were very careful, making sure nothing is damaged. At the end, they left the place clean - maybe cleaner than it was when they came. When you look at the pipes and the water heater, nothing looks sloppy or done in a hurry. The crew took their time to install everything properly and the end result looks neat and clean. It's almost one week since the work was done. Everything works very well and now I wait LESS for the hot water than before, because the location they chose for the water heater gives the shortest path from the heater to sinks and bath tubs. All in all, it was a very nice experience and I won't think twice if I will ever need other HVAC work in the future. Good job guys! May 3, 2021 UPDATE: Everything works just fine after all these years, just as expected and with no issues whatsoever.

Approximate cost of services:
$4,200.00
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Company Response

Holidays and winter have us on high alert all winter long, was our pleasure to get your leaking hot water tank replaced and so glad we did since it fell a part while we were carrying it out. Rinnai tankless systems are the best, and SO glad you are enjoying the endless hot water especially on Christmas day !