Matteo in Ottawa

After many years of unsatisfactory experiences with a different snow removal company we chose to find a new company and chose metro. So far an awful choice...... Firstly email notifications offered but none received Second when they did come they did not plow all of the bottom of my driveway. Nor around the cars (would've moved them if email notification was Recieved) I put up posts this year to signify where the driveway ends after the same problem previous years but this time they stopped 3ft away. We live in the bend of the road and need it fully plowed in order to see when pulling oyt Thirdly, my mother uses the her walkway to get into and out of the house and seeing as the path has not been cleaned for THREE days she's been unable to leave. I called your company on Monday and was told someone would be out to clean the rest of drive way and path and area manager would call, guess what, no one called. I called this morning (8a) to voice my concern and was again told that someone would be out today to clean it and they would call to fix the email notification problem but as I arrive home now at 8pm nothing has been done When I try to call your phone number it hangs up on me right away Whats going on guys??!! Not the best way to treat a new client - I expect some sort of feedback and resolution pretty quickly