We had mould on the attic sheating, and vermiculite insulation that contained asbestos, and inadequate roof vents in a home we just moved in to. As soon as the testing confirmed asbestos, our abatement and remediation quotes from other companies shot up from $2K to $10K-$15K!! Not something we could afford having just moved in to this house and putting all we had in to the purchase as well as other required updates, but we needed to get the mould cleaned and therefore had no choice about the asbestos insulation removal and replacement... Dome's quote was well below the rest, saving us a ton of money, and we were extremely comfortable with Robert from the moment he arrived for the quote. He assured us that everything would be taken care of safely and it definitely was! Robert and team arrived early for the work, laid out covers to protect the floors and started sealing off the second floor before we'd barely said good morning! We were fully comfortable with handing over our keys (and home!) to Robert and going to a hotel with our two cats for the few days the work would take. When we arrived back at home after completion, the house was clean, no mess left behind. Great work!! Mould was all gone, the old asbestos insulation was gone, new insulation was in, and Robert even weather-stripped the attic hatch for us. Excellent, professional job. Being new at all this, we were perfect candidates to be taken advantage of, and a few other contractors had already tried! Robert is fantastic and put us at ease, explained everything to us "homeowner to homeowner" and we trust him fully. Bonnie in the office is very nice and great to deal with as well for booking the quote, sending out invoices immediately and following up. The one and ONLY reason this isn't a 10+ star review is because there was slight damage done to our driveway; there is now a very large gap crack on the edge. We're still waiting for Robert to come by and take a look as we'd contacted them about it and were told he would come by. We'd even spoken to him directly about it. He said the crack was there already, and it may have been, but it's now significantly worse and much wider and bigger than it was as I immediately noticed it when we arrived home as it's directly in front my car door! If it had been that bad beforehand, we'd have taken care of it already before the piece completely detaches and falls off! Overall, we highly recommend Dome, and I'm confident we'll get this driveway issue sorted out eventually!
- Company Response
Thank you for the review, but very sorry for the way we have left the driveway issue. Robert had every intention of returning to look at the driveway and resolve the issue. I "dropped the ball" on this and didn't schedule him to return. We would very much still like to resolve this to your satisfaction. Please let me know if I can still schedule a time for him to stop by.
Thank you very much for your patience!