I have been a customer of Pre-lock for many years, but had purchased a new house and decided to use Sears to install my new system, as Sears has always had a good reputation and the fees were cheaper. I recently had a feeling that the system was not working properly and tested the system, to in fact discover that the monitoring station did not receive any signals, and in fact had not been receiving any signals for a number of months. Now realizing that my entire home and family had not been secure and we were never notified of such from Sears Home Alarms, I decided to return to a company I had more confidence in and now know that since I've gone back to Pre-lock Security, everything is working 100%. I have also now learned that the entire system had not been installed properly and am very sorry I didn't stick with Pre-lock from the beginning. Pre-lock went above and beyond to ensure that my system provides me with the kind of protection I thought I had with Sears. Although I am now paying slightly more in monitoring fees, I fully agree with the statement, "You get what you pay for"!

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Company Response

Thanks Shelly, we are thrilled to have you back as a customer.