Sande was awesome. We called and he came right away. We had raccoons come in through our roof a few years ago and another company installed some prevention measures that did not withstand the test of time or the roofers. Sande checked it out, sent us photos and explained what he had to do to ensure we did not get a recurrence of the critters. Take into consideration he came out on February to climb on my third story roof..... excellent service, workmanship and especially communication. You are in good hands if you have a raccoon problem.