I'm going to keep this short in hopes 9 Star Contracting decides what they're doing to a paying customer is wrong on so many levels. My concrete driveway was poured incorrectly and was all uneven. It was all chipped out and now the company has decided to walk away with no timeline set to return. There is a lot more to write but will refrain from doing so in hopes they will return to my home. If they decide to walk away, I will update my review to show the public what this company has decided to treat a paying customer. I even offered to pay them $1500 more to fix their mistakes and they still havnt returned.
- Approximate cost of services:
- $23,000.00
- Company Response
We strive for nothing less than complete customer satisfaction. Unfortunately it is impossible to please them all. Some people are just plain insatiable. The driveway was completed, you paid in full, you were happy and it was beautiful. I have the pictures to prove it. 10 days later you have a party and a guest points out a MINOR imperfection and you want us to chip out the entire driveway?? Maybe it's because you saw the 2 toned compass star design on the driveway we did across the street and decided you wanted that instead? Your driveway was no longer the nicest on the block. I'm truly sorry that you weren't satisfied with our work, but I won't be bullied and threatened by customers who want something for nothing. I sincerely hope you find the right contractor that can satisfy you.