Reviews

2.3/10

I’m seriously recommending NEVER EVER call for service “Southern Atlantic Service”. Why? When we got our new beautiful house I had a mistake of listening to the sales person in the appliance store and buying a Bosch Nexxt Inspiration washer and dryer. Once installed and loaded with real clothes for the first time, I started to regret the purchase - the machine was vibrating like crazy and everything in the house resonated to the vibration of the washer. The store gave me the phone number of the above company. So I called. After being announced that they only work 9am to 4pm Monday to Friday (which meant me or my wife had to stay at home), they agreed to come next day, but only next day or not to come in the next few weeks. So my wife had stayed at home waiting for the technician to come. The guy came next day and announced that everything is fine and that’s how Bosch washer works after spinning empty drum for a few seconds. My wife suggested to put some stuff inside, but he declined the offer, letting her know that if it is broken it should not work in empty as well. He also declined to verify that it is properly leveled, since it was not his job to do this. But he did suggest ordering the rubber legs from Bosch. Finally the rubber legs arrived two months later. The same man from the service center appeared and installed the legs, the machine continued to vibrate. We were told to live with it. He left. The washer is still vibrating.

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