Installed Banas stones on pool deck, near retaining wall
Hired Jay in May 2016 to fix pool deck which was sagging near retaining wall. It looked really nice but His crew neglected to add geotextile material to prevent sand from washing out from under the stones. Now 4 months later, I have exactly same problem as before. Uneven stones that are shifting, every time it rains it gets worse. I paid Jay a lot of money to do the project and now that he has my money, he doesn't even answer my calls. Not happy at all
- Approximate cost of services:
- $30,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
It seems that every year you get one customer that is unreasonable though I have made several replies that we will come and attend to the perceived problem: presently, the stone work is level and looks great! The customer does not understand why some leveling sand has bled out through her wood retaining wall. I explained that we would come to her home and take a close look at the problem in question and deal with the issue if one exists. Again, the stone work has not sagged. The sand that she sees on her retaining wall was the result of the vibrating plate tamper/compactor has compacted and vibrated some of the sand due to the high intensity of this compactor. If there is a sagging problem up and above this issue of the sand on the retaining wall I have assured Daniele that we will repair/fix the problem, no charge. She has a two year warranty and I have always and will continue to honor all warranty issues. But currently we are in the middle of a large installation: we cannot simply drop what we are doing and go to her home - instantly as she is requesting. This is a preemptive complaint that the stone work may sag in the future. Again, currently the stone is level and there is no justifiable reason why Daniele cannot wait for our crew to finish our current installation and then come and take a close look at her concerns.