Paula in Scarborough

Our hot & cold water pipes in the basement laundryroom were freezing even after new insulation and drywall was put in. We eventually narrowed down the cause to a few holes and missing bricks in the outer wall in the vicinity of the pipes - a highly unusual situation. Anyway, after checking Homestars we discovered and hired Otto's Masonry. We were exceedingly pleased with their professional attitude and the work provided. Otto explained the importance of doing repairs when the weather was appropriate to ensure lasting quality and provided a fair quote. At the time of repairs, once hearing of the pipe situation, some insulation was added (after obtaining our permission) to help fill in the gap between the outer bricks and inner wall. The outer wall was well checked and prepared, the replacement bricks matched perfectly and cracks fixed., Since then (Feb 2010) we have had no more freezing pipes. I think it was Tony who did the actual repair work after Otto provided the quote, but do correct me if my memory for names is off :-) Paula - Photo ref #5138