We had LTL come by in Oct 2018 to install new sod, river rock bed and some plants. They ensured that sod will be leveled with the interlock and graded away from home. So where do I start....after stressing my concerns that the sod was poorly installed (gaps between pieces of sod & higher than interlock), they said the gaps will disappear and grass will level after winter. I’m not a professional landscaper but I’m told by others that have had new sod installed that this job was not done properly. So we continued to follow the post-install instructions and waited for winter to pass. After the snow had melted and it was time for early spring fertilizing I knew that what they ensured us will not happen. Gaps between sod got worst and entire lawn had yellow/brown bald spots. We had grass there previously and I’ve had my fair share of maintaining it so it’s not my first rodeo, but when we sent them pics of the effected areas they told me to buy EZ Seed to fix it. I understand that lawns need maintenance over time but really??? I’ve attached photos below. On grass that was just installed I find that hard to believe that it came down to the owners “poor” maintenance or winter damage. Even after mowing and EZ seeding bald areas the grass still isn’t worth looking at. Yellow and brown in some areas and green in others. Btw...I’m mowing the lawn at the second highest setting and clearly the grass isn’t leveled properly. Also older plants that were there are coming out under the newly laid sod. So clearly the dirt wasn’t prepped prior to install. After giving the grass more grass food, fertilizer, Lawn Rescue 911, EZ Seed, we let a few more weeks go by. No real improvements to say the least. I sent a message to LTL, and got back a generic reply that I found very condescending (attached below). I’m sure this is a reply that has been cut and pasted to a few clients already. Amongst other things, like high markups on plants and river rock, and less then helpful response I would strongly NOT recommend these guys to anyone. But if you want a lawn like the ones in the pics below, feel free and call them. To LTL: please don’t reply back to this review, like you’ve done with previous ones saying that you were disappointed to read it. You should be disappointed with the poor work you guys charge people for.