Moving and Storage : I hired AMJ Campbell(Kevan G Brown Senior Vice President AMJ/Allports International) to store our belongings and to relocate to Germany. In the process, AMJ Campbell caused in excess of $ 4,500 of damage to the delivery of the shipment of my personal belonging on the 9th June 2010 and till Dec 24, 2010 nothing has been improved for any replacement, repair or compensation. I complained to BBB, and it is just closed by them as unresolved as the company is permitted not to respond. Even though we purchased full replacement-value insurance, they are refusing to acknowledge much of the damage and have arbitrarily disallowed some items with explanation. AMJ Campbell has been repeatedly unresponsive, refusing to return call or respond directly to our requests for further information, clarification or negotiation. Furthermore,AMJCAMPBELL enforced their choice of insurer when invoicing,but refused to deal with any complains about the claims but instead traded with unscrupulous insurer to enforce some conditions which AMJCAMPBELL never provided before hand. Somebody called Gilbert A. Carlsom claimed to be president of that insurance called UNIRISC without providing any contact number and no logo from the company wrote back only to intimidate me. My personal goods were in storage for a numbers of years and I have paid every 3 months the storage fee including insurance to AMJCAMPBELL. UNIRISC denied any responsibility for the period of storage as they claimed not being the insurer, but AMJCAMPBELL never informed the customer of their change of insurers, always cashed the storage fee and insurance premium and fiddling with insurance and insurers. The list of hassles and damages are as follows : 1. Loss of Draft Bank Payment issued, resulted by AMJCAMPBELL to reject my claim 2. Ms Masters Vice President of AMJCAMPBELL promised to follow up the claim after cashing the cheque, but no response either by mail nor by phone. The bank confirmed the cheque was cashed by Ms Masters-accountant 3. AMJCAMPBELL lost all the screws, bolts ,springs for mounting the Beds. Europe does not carry N. American hardware standard of screws, bolts,tools. No repair and reply so far from AMJCAMPBELL. 4. AMJCAMPBELL lost all the screws for mounting floor lamps, table lamps. 5. My shipping payment included mounting the beds, furniture, lamps. These tasks could not be fulfilled by ITO Moebel transport GmbH, counterpart of AMJCAMPBELL. AMJCAMPBELL completely ignored such claim in my email to Ms Masters & K. Brown ( Vice president) 7. The employee Mrs Adele Louise consulted the packers for regular inspection during storage. Final inspection of the state of the goods before leaving the AMJ storage was restated as satisfactory before leaving for shipment. The damages are concluded to be on transit. 8. ITO company - the counter agent from AMJ for the delivery of our shipment has confirmed the damages, and missing items to mount the Beds ,the lamps, the state of mattresses, and the bike accordingly as reported by the ITO employees on delivery. 9.. Several of our belonging packed by ourselves like sewing our inventory are missing. The box for vacuum cleaner named Dirty devil was delivered with cushion inside the box and ITO did witness this fact. We have been waiting since 9 June 2010 and till today the 24 Dec November 2010. That was the response from the vice-president>:: Case Closed UNRESOLVED (More) Activity Date Activity Description 12/24/2010 I am very disappointed that all the energy and time consumed in producing this complaint had led that AMJCAMPBELL can get away in their manipulation and the customer' rights are not respected. Does this mean being a member of BBB, companies are protected and effectively advertised any supposed quality services but end up baffling their customers. This is very unfair 12/23/2010 Case Closed UNRESOLVED 12/23/2010 Inform Business - Case Closed UNRESOLVED 12/23/2010 Inform Consumer - Case Closed UNRESOLVED 12/23/2010 Bureau Judged Complaint to be Closed UNRESOLVED 12/22/2010 No Response from Business re: Consumer Rebuttal 12/06/2010 NM - Forward Consumer Rebuttal to Business BLTlocal.cf.rtf 12/05/2010 Received Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) Here is the instruction from UNIRISC Step 5: How to file a Claim (if necessary): 1. Open the attached Claim Form. (See page 10) 2. Fill in the certificate # in the top right hand corner, plus the information requested in blocks 1-8. 3. If your inventory is available, locate the damaged or missing item on the mover's inventory and list the number assigned to it. 4. In the Description of Article column: please identify the item and include the brand name if applicable (i.e. Zenith color TV). 5. In the Nature and Extent of Damage column: Describe the damage in detail (i.e., right leg broken, top chipped). 6. In the Date of Purchase and Replacement Cost columns: List the date of purchase of the item and the cost to replace the item now. If the item was given to you, list the date of the gift and its estimated value. 7. In the Amount Claimed, enter the amount you wish to be reimbursed for the lost or damaged item, or if you wish to have the item repaired, leave the space blank. UNIRISC will send representatives to repair and/or estimate the damage. You will not be reimbursed for estimate fees unless they are requested by UNIRISC. Remember, do not discard any damaged item without the first getting approval from UNIRISC. Should you have an emergency-type claim for items needed to set up basic housekeeping such as bedding or clothing, please contact UNIRISC as soon as possible. 8. Send your completed claim form and all supporting documentation via mail, fax or email to: UNIRISC c/o Michael Dye 9040 Leslie Street, Suite 215 Richmond Hill, ON L4B 3M4 Email: mdye@unirisc.com or canadaclaims@unirisc.com Telephone: 1-800 461-5048 Facsimilie: 1-905 764-7273 ----- -- 11/30/2010 Forward Business response to Consumer CLTlocal.cf.rtf Hi Scott, first things first, AMJ/Allports International have been a member of the BBB for over 25 years, our sister company AMJ Campbell Van Lines is also as long time member of the BBB. Upon receipt of the notice of claim, the issue was turned over to the Insurance Company of note (Unirisc) for them to process the claim. This takes the moving company out of the picture and lets the insurer handle matters without interference from the mover. As it turns out the shipment was grossly under insured and this effected a co-insurance situation with the client only entitled to a 10% payout of the claim. The insurer in fact offered a very generous 50% payout which the client has still (unreasonably in my opinion) rejected. AMJ/Allports International were not party to any of these decisions. Yours Truly Kevan G Brown Senior Vice President AMJ/Allports International Here follows BBB reply: I have received your most recent correspondence in the above mentioned complaint. You have indicated that you are unsatisfied with the business' response in the matter. Our attempts to resolve this matter have been unsuccessful. A mutually satisfactory resolution has not been reached through our process of conciliation. The Better Business Bureau (BBB) acts as a neutral third party and as such does not obligate a business to award compensation to a consumer. BBB replied as follows on 24 Dec 2010 : Your complaint is now closed as Unresolved and reflected in the company's report. If you and the business resolve your dispute, please notify us in writing. The BBB develops and maintains Reliability Reports on companies across Canada and the United States. This information is available to the public and is frequently used by potential customers. The company's level of cooperation in resolving this complaint becomes a part of their file with the BBB. This company is unprofessional, and being a member of BBB, takes advantage of their customers. Please do stay away from this moving company.