KatherineW in Surrey

Well, to start, I had no issues booking my move with this company. They were certainly more than happy to pick up the phone and answer emails when I was willing to provide them with business. Now that the dust has settled after our move, I cannot get a call back regarding the damage done to our townhouses and dining room table. My husband and I hired this moving company to move us from Surrey to Langley. When the movers arrived last Friday, they did not bring floor runners or booties for their shoes. As it was raining and muddy outside, our carpets in both our old and new townhouse are heavily soiled. In moving our expensive dining room table purchased from Restoration Hardware, they snapped the leg on the table making it unusable. My husband and I both called and emailed multiple times on Friday after the movers left and we re-attempted yesterday. How on earth can this company not even acknowledge that they've received our messages? For goodness sake, they ruined our carpets and our table! We're talking thousands of dollars here. Moving homes is stressful enough without having movers with no hearts. I do not and will not recommend this company to anyone. With both my husband and my extensive professional and social networks, we will be spreading the word that this company hires extremely incompetent movers and avoids paying claims at all costs. Shame on them.