Mike in Edmonton

The Mr.Rooter staff were initially helpful and courteous. They arranged a time and showed up on time. The repair was technically difficult. It was a simple part replacement (thermocouple), which the plumber stated would be done in 10 minutes. He took about 30 minutes to complete the repair. He had some difficulty removing the original part which probably led to the error of inadvertantly dislodging the gas line. This was not discovered until well after he had left. Gas was leaking all night long, and in the morning smelled very strong. I contacted the office and they said they would try and dispatch the plumber before his shift started, which I thought seemed appropriate. Then, when I got home, I found out that Mr. Rooter had called back and stated that they never touched the gas, therefore, they were not responsible. They also stated that it was normal for some gas to leak for 24 to 48 hours, and that we should wait until then before calling back. Not willing to let more gas pool in the basement, which would be circulated into the ventilation, we turned off the hot water heater and called Atco gas, who confirmed that there was a leak in the gas line. Atco stated that the gas line had been dislodged and a small leak was apparent. He was able to fix this and thankfully we have no more gas. The problem I have with Mr. Rooter is that they refused to own up to the possibility that they might have caused the gas leak. They still are working on an appliance that requires gas. I would have expected that they would have checked that there were no leaks, or at least investigate what happened. Never going to recommend or go with Mr. Rooter!