I Highly recommend this group. After a very long house renovation that destroyed our front yard, they came in and put the finishing touches on with a whole new landscape design. The design was imaginative, the crew was great, they showed up each morning on time and they finished exactly when they said they were going to. It's a real pleasure to work with people who care about the product they are delivering.
This is a slick organization. They have very expensive marketing materials, and their sales staff lull you into believing your project will be completed on time, on budget and to your satisfaction. That is far from the truth. The budget estimates they provide are not realistic, and you will never be able to build for what they tell you unless you use recyled materials and low end fixtures (i.e. they told me I would be able to buy and install all fixters for 2.5 bathrooms for $5,000). Although they provide the exterior shell and indicate that you can use any contractor (i.e. theirs or one of your own) - after an exhaustive search, I discovered that I could not find a contractor that would work on Modular Home Additions. So I was forced to use a Modular contractor. He eventually abandoned the job and we were forced to find independent contractors to complete their work. You need to keep an eye on Modular. They try to take short cuts, and if there is a problem, I advise you to hire an independent inspector. The owners use bullying tactics to back you into their solution. I believe we made a mistake in selecting Modular. Don't make the same mistake
We would like to offer our sincerest apologies to Karen. However, we have done over 400 plus renovations in our 6 year history. The vast majority of these home owners have been greatly satisfied with our workmanship prices and timelines. Our item by item quotes are extremely accurate. $5000.00 would have bought Karen good quality, basic fixtures for 2 and 1/2 bathrooms. We've done it in other houses. Over 80% of our clients have used there own interior finishing contractors with great success. The contractor used, at Karens house, unfortunately ped the ball. Abandoning both Karen and Modular. As a company of our word, we've worked hard to rectify the problems that were created. Modular made every effort to fascilitate a timely completion of her project. We offered to arrange alternative contractors, at our expense, to complete the works. Modular does not take short cuts however, the original interiors contractor did. I have worked for Modular for approximately 5 years. The owners have always always worked to be fair and honest with the clients and staff of the company. Like all other renovators Modualr makes it's fair share of errors. However, we ALWAYS work with our clients to rectify the situation(s). It is unfortunate, in Karen's case, that we did not meet the high standards of customer satisfaction that we have set ourselves.
I bought a diningroom sideboard there many years ago, and during my last move it was damaged. Michael, not only remembered me, he remebered the piece I purchased and rushed over to see the damage. He did a great job restoring the piece and made recommendations on how to proceed. He then delivered it back to me on time. It is so refreshing to see that that type of customer service still exists. Thank you Michael.
In September we saw their sign that said if we ordered now our furniture would be delivered by Christmas. That didn't happen. Another call at the beginning of January and they confirmed our bed was in Vancouver awaiting shipping to Toronto. It's now Jan 31, and apparently our bed was in a fire in the factory in Thailand. Now we will not get it until April. Their story keeps changing! We had heard that they had terrible delivery schedules - but this is rediculous. Just tell me the truth, then I can make an informed decision
You get what you pay for I've had several sets of draperies made from this store and although they are some what expensive, they're workmanship is always fantastic. Their staff makes great recommendations and they go out of their way to get you what you want.
